TROVEKRT.COM

SHIPPING, DELIVERY & ORDER FULFILMENT POLICY

1. Introduction

Trovekrt.com is a multi-service digital platform offering e-commerce, e-pharmacy, online food delivery, grocery shopping, and online ride-booking services.

This Shipping and Delivery Policy explains how orders and bookings are processed, dispatched, delivered, and fulfilled through the Trovekrt platform.

Our objective is to provide customers with a convenient, reliable, and timely delivery experience through our network of sellers, pharmacies, restaurants, grocery retailers, delivery partners, and transportation providers.

2. Service Coverage

Trovekrt aims to provide services across multiple locations, depending on the availability of participating sellers, restaurants, pharmacies, grocery stores, delivery partners, and drivers.

Delivery and ride-booking availability may vary based on:

• Customer's location and serviceable PIN code.

• Availability of products and service providers.

• Delivery partner and driver availability.

• Operating hours and business capacity.

• Weather, traffic, and other operational conditions.

Customers can check service availability by entering their delivery address or location in the Trovekrt application.

3. E-Commerce Shipping Policy

For e-commerce orders, products will be shipped through participating sellers, logistics companies, courier agencies, or authorized delivery partners.

Order Processing:

• Orders will generally be processed within 1–2 business days after successful payment or order confirmation.

• Processing may take longer during holidays, peak seasons, or unexpected operational circumstances.

• Customers will receive order confirmation and shipping updates through available communication channels.

Estimated Delivery Time:

• Local deliveries: Generally 1–3 business days.

• Regional deliveries: Generally 2–5 business days.

• Other serviceable locations: Generally 3–7 business days.

These are indicative timelines and may vary depending on product availability, seller location, courier operations, and destination.

Shipping Charges:

• Shipping charges, if applicable, will be displayed before order confirmation.

• Certain orders may qualify for free shipping under applicable promotional offers.

• Additional charges, if any, will be disclosed before payment.

4. e-Pharmacy Delivery Policy

Trovekrt facilitates access to pharmacy products through participating authorized pharmacy partners, subject to applicable laws and regulations.

Delivery Guidelines:

• Medicine orders will be processed after applicable prescription verification and pharmacy approval.

• Prescription medicines will be supplied only in accordance with applicable legal requirements.

• Delivery will be carried out through authorized delivery personnel or permitted logistics partners.

• Customers must provide accurate delivery information and ensure availability to receive the order.

Estimated Delivery:

• Local medicine deliveries may generally be completed within 2–24 hours, subject to pharmacy availability and prescription verification.

• Delivery timelines for other locations will depend on the pharmacy and logistics arrangements.

Certain medicines may have specific handling, storage, transportation, or delivery restrictions. Such requirements will be followed by the relevant pharmacy partner.

5. Online Food Delivery Policy

Trovekrt provides a platform for customers to order food from participating restaurants and food outlets.

Order Fulfilment:

• Restaurants will begin preparing orders after receiving and accepting them.

• Food delivery will be coordinated through participating delivery partners.

• Estimated delivery time will be displayed during the ordering process.

Estimated Delivery Time:

• Generally 30–60 minutes, depending on restaurant preparation time, distance, weather, and delivery partner availability.

Delivery times are estimates and are not guaranteed.

Customers should provide accurate addresses, contact details, and delivery instructions to avoid delays.

6. Online Grocery Delivery Policy

Trovekrt enables customers to order groceries, fresh produce, packaged food, and household essentials from participating grocery retailers.

Order Processing:

• Grocery orders will be processed after successful confirmation.

• Product availability will be checked by the relevant grocery partner.

• In case of unavailable products, customers may be informed about alternatives or order adjustments, subject to their approval where required.

Estimated Delivery Time:

• Express delivery: Generally 30–60 minutes, where available.

• Standard delivery: Generally within 2–24 hours, depending on location and availability.

Fresh and perishable products will be handled according to applicable food safety and storage requirements.

7. Online Ride Booking Policy

Ride booking is a mobility service and does not involve physical product shipping.

Trovekrt facilitates ride requests by connecting customers with participating drivers or transportation providers.

Ride Booking Process:

• Customers select pickup and destination locations.

• Available ride options and applicable fares are displayed.

• A booking request is sent to an available driver.

• Once accepted, customers receive booking and driver details.

• Customers can track the ride where the feature is available.

Driver arrival and journey times are estimates and may vary due to traffic, weather, route conditions, and availability.

8. Order Tracking

Customers may track their eligible orders through the Trovekrt mobile application.

Depending on the service, tracking information may include:

• Order confirmation.

• Order processing status.

• Seller or restaurant acceptance.

• Dispatch or pickup status.

• Delivery partner assignment.

• Estimated delivery time.

• Successful delivery confirmation.

Real-time tracking may not be available for all orders or locations.

9. Delivery Charges and Additional Fees

Delivery charges may vary based on:

• Delivery distance.

• Order value and weight.

• Product category.

• Delivery speed selected.

• Location and service availability.

• Promotional offers or applicable platform fees.

All applicable shipping and delivery charges will be disclosed to customers before order confirmation and payment.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery addresses and contact details.

• Keeping their registered mobile number active and reachable.

• Being available to receive orders.

• Providing necessary delivery instructions.

• Ensuring that an authorized recipient is available where permitted.

• Providing valid identification, age verification, or prescription documentation wherever legally required.

Trovekrt and its service partners may contact customers to coordinate successful delivery.

11. Failed or Unsuccessful Delivery

Delivery may be unsuccessful due to:

• Incorrect or incomplete delivery address.

• Customer not available at the delivery location.

• Customer unreachable by phone.

• Restricted access to the delivery location.

• Customer refusal to accept the order.

• Unforeseen circumstances affecting delivery operations.

In such cases, the delivery partner may attempt redelivery where feasible.

Additional delivery charges or cancellation fees may apply only where lawfully permitted and disclosed in advance.

For medicines and perishable products, special handling and redelivery restrictions may apply.

12. Delayed or Lost Shipments

Although Trovekrt and its partners make reasonable efforts to ensure timely delivery, delays may occur due to:

• Weather conditions.

• Traffic congestion.

• Courier or logistics disruptions.

• Stock unavailability.

• Technical or network issues.

• Public holidays or exceptional demand.

• Natural disasters or other circumstances beyond reasonable control.

Customers will be informed of significant delays where reasonably possible.

If an order is confirmed as lost or undelivered, the customer may be eligible for a replacement or refund in accordance with the applicable Return, Refund and Cancellation Policy and applicable law.

13. Damaged or Incorrect Deliveries

Customers should inspect deliveries wherever reasonably possible.

If a product is received damaged, defective, expired, tampered with, or incorrect, customers should report the issue through the Trovekrt application or customer support.

Supporting photographs, videos, and order details may be requested for verification.

Such complaints will be addressed according to the applicable Return, Exchange and Refund Policy.

14. Shipping Restrictions

Certain products may have shipping or delivery restrictions due to their nature, storage requirements, safety considerations, or applicable laws.

Trovekrt and its participating partners may restrict delivery to certain locations or refuse orders that cannot legally or safely be fulfilled.

15. Force Majeure

Trovekrt shall not be responsible for delivery delays or service interruptions directly caused by circumstances beyond reasonable control, including natural disasters, severe weather, strikes, government restrictions, emergencies, or major transportation disruptions, subject to applicable law.

16. Policy Modifications

Trovekrt reserves the right to update or modify this policy to reflect operational changes, service expansion, or applicable legal requirements.

Updated versions will be published on the Trovekrt website and/or mobile application with a revised effective date.

17. Customer Support and Grievance Redressal

For shipping, delivery, tracking, or order-related assistance, please contact:

Platform: Trovekrt.com
Legal Entity: [Insert Registered Company Name]
Customer Support Email: [Insert Official Email Address]
Contact Number: [Insert Customer Care Number]
Registered Address: [Insert Registered Office Address]
Grievance Officer: [Insert Name and Designation]

Our support team will assist customers with delivery-related queries and complaints in accordance with applicable legal requirements.

18. Legal Compliance

This policy shall be interpreted in accordance with applicable Indian laws and regulations, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, as amended, applicable pharmaceutical and food safety regulations, and relevant transportation laws.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

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